Property Search for Guests

Created by Opago Client Services, Modified on Tue, 28 May, 2024 at 10:48 AM by Opago Client Services


Objective: To efficiently search for properties for guests based on their requirements and preferences.


Key Steps

  • Accessing the Property Search Tool

    • Go to stay.cityrelay.com

    • Use filters to narrow down property options

  • Setting Date and Room Filters

    • Input check-in and check-out dates

    • Select the number of bedrooms needed

  • Applying Additional Filters

    • Consider the guest's budget and preferences

    • Use neighbourhood filter if specified

  • Refining Search Results

    • Review properties that match the criteria

    • Select properties that best suit the guest's needs

  • Sharing Property Options

    • Copy property URLs to share in an email

    • Include price per night and cleaning fee information

  • Assisting with Booking

    • Inform guests they can book directly on the website

    • Offer assistance with the booking process if needed

  • Final Steps

    • Present 2-3 property options to the guest

Cautionary Notes

  • Ensure the properties selected match the guest's requirements accurately

  • Double-check the availability of the properties for the specified dates

Tips for Efficiency

  • Save time by pre-selecting properties that closely match the guest's preferences

  • Provide all necessary information in the initial email to streamline the booking process

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