Objective: To effectively manage and resolve failed payments on the VRBO platform to ensure bookings are successfully completed and guests are informed of the necessary steps to make payment.
Key Steps:
- Upon receiving a booking with a status of "tentative" and from "VRBO" this is due to a failed payment.
- An automated email is sent to the guest explaining the situation and providing a link for them to make the payment.
- If the guest does not make the payment within 48 hours, the booking will be automatically cancelled. In this case, the guest will receive a cancellation message from VRBO and a message from us.
- In most cases, guests will reach out for assistance via the VRBO platform.
- Advise them to either rebook through VRBO and follow the payment process or book directly on our website and complete the payment.
The initial email we receive
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