Phone Call Tagging

Categorising phone calls based on type and source for follow-up and tracking purposes.

Steps

1. After each call on Aircall, click on the phone call
   
   

2. Click on the tags
   
   

3. Select whether it is a Long Let or Short Let Enquiry
   
   
   

   Long Let Enquiry	If it's a long let enquiry & it's the first time the tenant is contacting us.
   Long Let Follow Up	If it's a long let enquiry & the tenant has contacted us before
   Short Let Enquiry	If it's a short let enquiry & it's the first time the tenant is contacting us.
   Short Let Follow Up	If it's a long let enquiry & the tenant has contacted us before

   
   
   

4. Select the specific Enquiry Type:

• Enquiry about the property

• Enquiry about an area

• Enquiry about amenities or services

• Support finding an appointment
  

• Discount request

       5. Choose the platform the inquiry came from:

• Vrbo

• Booking.com

• Airbnb

• Marriott Homes and Villas

• Home Like

• Direct 

• Zoopla

• On the Market

• Right Move