Guest Team x Opago - OOH Supplier Usage and Process

City Relay will be provided with a dedicated Out of Hours/Emergency contact list consisting of Opago's regular suppliers who cover OOH.

They may contact these suppliers directly after 6pm on weekdays and weekends for urgent service requests only. All other requests before 6pm each day must go to the Opago Maintenance Team as usual. 

CR Guest Team – Process Instructions

1. Contact the chosen supplier directly to arrange the emergency out of hours service.

2. Raise the service on Drive, share a one message update in the #cr-maintenance or #cr-maintenance-long lets channels to confirm the service link and which supplier is attending (important). Tag Opago MAT. 

3. Make sure to flag PropMan team ahead of next day on all OOH services that were booked in after 6pm to ensure they can efficiently take over and monitor relevant service updates 

4. If any developments or important updates come from the supplier during the service you may utilise the original slack thread on MT channels to provide this info.  

Opago MAT Team – Process Instructions

1. Pick up the request and detail from Drive/Slack the following day, schedule the raised service asap for the supplier to update their report and costs accordingly.

2. Either schedule or complete the service depending on whether the supplier uses the app.

3. Monitor the service to ensure it is fully updated same day.